OMNIfication...Part 2

By Tracy Clark - Executive Vice President, Corporate Development

OMNIfication and Football...

As we all know, and especially our Pittsburgh office, the Steelers won the Super Bowl. Football is simple; there is very little office politics. Those who can perform get the opportunity, it is that clear cut. The better the player executes, the more valuable that player becomes, and of course the worse a player performs the more likely they will get cut.

The Players:

Recruiting the right players with the right chemistry and at the right time can give any team an edge. Each player brings a set of skills that complements the team's offensive or defensive philosophy. The skills vary, but are all necessary to win, whether it is running, passing, blocking or tackling. Each player has a role and must perform that role at game time if the team is to win. Recently, we have seen that even great players can become a distraction, putting personal recognition above the team goals, and becoming an obstacle to the team's success. Attitude, commitment, devotion to hard work and teamwork are the elements that will position a team for winning more so than talent alone. For players to remain at the top of their game they must constantly review their performance and seek quality feedback from their coaches, and DEVELOP their talent. Players can be taught skills, but a DESIRE to win and good work ethic cannot be taught.

The Coaches:

Coaches prepare, plan, motivate, but then must let go. Once the game has begun, they depend on the players to execute the plays and then provide feedback. Today, football coaches have instant access to information about the game, analysis from video, and can communicate to the players quickly. The coach must effectively integrate the offense (marketing in home care) and defense (office and field staff) and continually assess the skills of each player. Critical thinking, leadership and motivational spirit are the backbone of a good coach, and the sometimes unexplainable ability to bring players of various backgrounds together as a team to achieve success that is unattainable alone.

The Game:

This is the part everyone likes the most, but it is practice and training that is often underappreciated. The old adage "practice makes perfect" is not true - "perfect practice makes perfect!" How participants perform in tense game situations will be a direct reflection of the quality of training, and the quality of their work ethic. Let's face it, the daily grind and routine of rehearsal can be difficult mentally and physically, but it lays the foundation for the ultimate goal, to WIN.

How does this relate to OMNIfication? If you can't tell, then we still have a lot of work to do! OMNI has players and coaches. They have different roles and different talents, but the foundation for success is based on some simple philosophy:

1. Prepare through training and ask for feedback.
2. Work hard to better your talent and ask for help.
3. Be OPEN to constructive feedback and learn from mistakes.
4. Integrate marketing and operations through understanding of each side's role and how essential BOTH are to winning.
5. P.E.A.R: Plan, Execute, Assess, Re-direct the plan.
6. Have Fun. We spend a lot of time at work and we should have times when we enjoy it. (it is always more fun to win!)
7. WIN. Remember our goal is to be the top non-hospital based home care company in our service areas in admissions, service and outcomes.

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